Published 2026-09-28
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Artículos

Assertive communication by healthcare staff as a strategy to enhance patient safety in the healthcare sector

DOI: https://doi.org/10.22490/ECISA.10406
Tirza Maria Caballero Olivares Universidad Nacional Abierta y a Distancia image/svg+xml
Nayibe Tatiana Sánchez Álvarez Universidad Nacional Abierta y a Distancia image/svg+xml
Lauren Johana Rico Gutiérrez Universidad Nacional Abierta y a Distancia image/svg+xml
Sugey Patricia Salas Barrera Universidad Nacional Abierta y a Distancia image/svg+xml
Juan David Orozco Cermeño Universidad Nacional Abierta y a Distancia image/svg+xml

Objective. To analyze the effects of assertive communication by medical staff as a strategy for strengthening patient safety in the healthcare sector. Methodology. A qualitative study was conducted through a literature review of specialized publications on the subject published between 2015 and 2025, using databases such as Scopus, Scielo, PubMed, and others. Results. Preliminary results indicate that communication failures can lead not only to poor patient care but also to the generation of non-conformities and complaints regarding service delivery. This not only allows doubts to arise and take root regarding the service provided by the physician but also constitutes a serious breach of healthcare standards. Therefore, prioritizing assertive communication is essential for the consolidation of a patient-centered system and the comprehensive management of clinical risks that may arise. Conclusion. Assertive communication must be one of the primary skills acquired by healthcare providers within the integrated healthcare system, as it is an essential skill in the reception, care, and monitoring of patients, which allows for the optimization of service quality and ensures a high standard of care across all institutions providing it.

keywords: Clinical Risk Management, Assertive Communication, Patient Safety, Healthcare Quality Management
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How to Cite

Caballero Olivares, T. M., Sánchez Álvarez, N. T., Rico Gutiérrez , L. J. ., Salas Barrera, S. P. ., & Orozco Cermeño, J. D. (2026). Assertive communication by healthcare staff as a strategy to enhance patient safety in the healthcare sector. Documentos De Trabajo ECISA, 9(9). https://doi.org/10.22490/ECISA.10406
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