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Risk management on teleworkers’ mental health – Systematic review
Introduction. Mental health among teleworkers is relevant to occupational well-being and work sustainability. However, during telework implementation, work overload, social isolation, hyperconnectivity, and difficulties in separating personal life from work may contribute to the onset of stress, anxiety, fatigue, and emotional exhaustion. Objective. To synthesize scientific evidence published between 2020 and 2025 on psychosocial risks among teleworkers, the impact of the absence of mental health programs, and the effectiveness of organizational strategies. Methodology. A systematic review was conducted using the PICO and PRISMA frameworks. The search was performed in eight databases, using DeCS-validated terms in Spanish, English, and Portuguese. A total of 119 eligible studies were identified; of these, 64 met the inclusion criteria. The information was organized through quantitative and qualitative analysis. Results. Telework was associated with increased workload, role ambiguity, social isolation, hyperconnectivity, difficulty exercising the right to disconnect, and greater exposure to stress, anxiety, technostress, and burnout. The absence of institutional programs limits early risk detection and increases the vulnerability of women, workers with caregiving responsibilities, and individuals with specific personal conditions. The most relevant strategies identified were hybrid work models, working-time regulation, the right to disconnect, social support, close leadership, ergonomics, and comprehensive well-being programs. Conclusion. Telework requires specific organizational management to prevent psychosocial risks and protect mental health. Institutional programs articulated with the Occupational Health and Safety Management System may help mitigate risks and promote healthy digital work environments.
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