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Digital Gap and Cybersecurity Maturity: Transforming Human Capital into a Cyberdefense Asset
This article analyzes the impact of bridging the digital divide and cybersecurity maturity as determinants of strategic competitiveness in a food company located in eastern Antioquia, Colombia, using a cross-sectional analytical-descriptive methodology; a sample of 43 employees was evaluated through structured surveys and the application of the Cybersecurity Maturity Model Capability (CMMC). The results indicate that the implementation of Eco-Tech (95%) and IoT (88%) has established a robust infrastructure, achieving an average score of 4.75/5.0 in data integrity and a 25% reduction in logistical errors. Similarly, statistical analysis identifies a persistent gap in incident response capability (3.10/5.0), highlighting the need to strengthen local technical sovereignty; Meanwhile, the use of Augmented Reality reduced the skills gap by 40%, enabling the effective inclusion of operational staff with limited education or older age, transforming human capital into a cyberdefense asset.Meanwhile, blockchain—despite receiving a moderate operational rating (3.67/5.0)—has been instrumental in boosting global customer retention to 40% through data transparency, as the organization has transitioned to a model of digital resilience where information security not only mitigates vulnerabilities but also acts as a strategic enabler. Ultimately, the firm’s competitive success depends on the convergence of technological innovation and inclusive digital protection that ensures operational integrity in international markets.
